Privacy Policy

Information We Collect

We collect the information you voluntarily provide when you contact us, request a quote, schedule service, or communicate with our team. This may include your name, phone number, email address, property address, ZIP code, project notes, details about the items or junk you need removed, scheduling preferences, and the service details you share with us.

We may also collect basic website and device information that helps us operate the site, prevent spam, and understand how visitors use our forms and pages. This can include referral sources, page activity, browser data, and security verification data submitted through Cloudflare Turnstile.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, measure traffic, prevent spam, and understand how visitors use our forms and pages. This may include first-party cookies, analytics identifiers, referral data, and security verification data submitted through Cloudflare Turnstile. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them. We do not use cookies or tracking technologies to share your information with third parties for their own marketing purposes.

How We Use Your Information

We use your information to respond to inquiries, prepare estimates, book appointments, schedule on-site visits, coordinate crews, send reminders, provide job updates, deliver follow-up communications, and maintain customer records for completed and pending services.

We may also use your information to send service-related emails and text messages and, where you have opted in, occasional promotional messages such as offers, seasonal specials, and review requests. We further use it to improve our operations, document project history, protect against fraud or abuse, and meet legal, accounting, and recordkeeping obligations.

SMS Messaging

SMS consent is voluntary and is not a condition of purchase. If you choose to opt in, you agree to receive recurring text messages from The Junk Guys. These include service-related messages such as appointment confirmations, scheduling reminders, arrival updates, job updates, and follow-up messages, as well as occasional promotional messages such as offers, seasonal specials, and review requests. Message and data rates may apply depending on your wireless plan.

You can opt out of SMS messages at any time by replying STOP to any text message we send. For help, reply HELP or contact us directly at jake@callthejunkguys.com or (337) 426-9893. Message frequency varies by project, but we do not expect to send more than 8 messages per appointment or service cycle unless you continue the conversation or request additional updates.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other data-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or rent your SMS opt-in data or consent status. SMS consent is used only to provide and support the services you request, and is shared only with the service providers (such as our CRM and Twilio) that help us deliver those messages.

Information Sharing

We do not sell your personal information. We share information only when it is necessary to operate our business, provide requested services, process communications, comply with the law, or protect our rights. Text messaging originator opt-in data and consent are never shared with third parties or affiliates for their own marketing or promotional purposes.

We use trusted service providers that act as processors on our behalf, including GoHighLevel for CRM, scheduling, and communications management, and Twilio for text messaging delivery. These providers may process personal information only as needed to support our operations and under their own contractual and legal obligations.

Data Retention

We keep personal information for as long as reasonably necessary to respond to inquiries, deliver services, maintain project and payment records, handle warranties or disputes, and satisfy legal, tax, insurance, and business recordkeeping requirements. When information is no longer needed, we will delete or de-identify it when commercially reasonable.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. Our website is served over encrypted HTTPS/TLS connections, and form submissions are transmitted securely. We use Cloudflare for network security and Cloudflare Turnstile to help prevent automated abuse and spam.

Personal information is stored within trusted service providers that act as processors on our behalf, including GoHighLevel for CRM and communications and Twilio for text message delivery, each of which maintains its own security and access controls. We limit access to personal information to authorized personnel who need it to operate our business and provide the services you request. While no method of transmission or storage is completely secure, we work to safeguard your information using practices appropriate to its sensitivity.

Your Rights

Depending on applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of information we are not required to keep, or opt out of future marketing and SMS communications. We may need to verify your identity before completing certain requests.

Contact Us

If you have questions about this Privacy Policy or about how we handle your information, contact The Junk Guys (operated by The Garage Guys LLC) at jake@callthejunkguys.com, (337) 426-9893, or 171 Mott Road, Bell City, LA 70630.